SAVILLS HO CHI MINH "45 PROJECTS OF PROPERTY MANAGEMENT" - CUSTOMER SERVICE


C U S T O M E R  S E R V I C E - THE DETERMINANT OF CUSTOMER LOYALTY
Property Management is one of the important segment in the services of Savills with 45 Projects and 15 000 Apartments, which is the strength of Savills compared to other rivals - To become the strongest brand of real estate corporation in VietNam

- 15 000 apartments means more than 15 000 customer requirements, that is the reason why customer service is the key of property management's success.
- Do Not Forget! "Building Trust" and "Create Customer Loyalty" is the most important mission of customer service


- Customer service is not to find who is right or wrong between the customer and the company. It all about two objectives: "Establish relationship with customer" and "Find out solution for customer inssues".

Using my experience and knowledge after years about satisfying customer, i created an effective and most practical program to train and equip Savills's staffs. My duty is to make them become the best customer service employees.

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